What you can be charged for
Survivor is free, so there is nothing to refund. The paid tiers are Detective (11.99 USD per month), Ascendant (16.99 USD per month), and Mythic (24.99 USD per month), each cumulative on the one below. There are no one off purchases, no coach sales, and no ads on any tier, so a subscription charge is the only thing that can ever appear on your statement.
Cancellation, refunds, and the EU 14-day right of withdrawal
You can cancel anytime; cancellation stops the next renewal and you keep access until the end of the paid period. EU/EEA consumers have a 14-day right of withdrawal on a new paid subscription: unused, you get a full refund; if you expressly consent at checkout to start paid access immediately, you acknowledge the withdrawal right ends once performance has fully begun, and any refund for a partly used period is proportionate. We refund within 14 days of a valid withdrawal by your original payment method. Renewal charges are generally not refundable once a new period begins, except where the law requires.
How to request a refund
Email us from the address on the account with the charge date and the amount. We reply within 3 working days and, where a refund is due, return it to the original payment method within 14 days. Cancelling a subscription is instant from your account page and does not require contacting us.
Upgrades, downgrades, and chargebacks
Upgrading takes effect immediately and Stripe prorates the difference for the rest of the cycle. Downgrading takes effect at the next renewal and you keep the higher tier until then. Coaches you unlocked by play stay unlocked when you downgrade; only the paid features close. If you open a chargeback instead of contacting us, access is suspended while the bank reviews it, so email us first and we will usually resolve it faster.
Where this sits in the Terms
This page restates the billing and cancellation section of our Terms of Service, which governs if the two ever differ.
Contact
Questions about a charge or a refund request: support@archadereporting.com.